by Jenny Boronyak | Jul 25, 2014 | Agile, Uncategorized |
Business agility is more important now than ever, according to a recent report by Forrester Research. In the report, they define business agility as “the quality that allows an enterprise to embrace market and operational changes as a matter of routine.” As Forrester astutely points out, seventy percent of the companies that existed on the Fortune 1000 list ten years ago are no longer in service—the number one cause being the inability to adapt to change. Many organizations have adopted agile methods for software or product development. Agile methods have helped organizations deliver more rapidly, increase customer satisfaction, and improve quality. However, agile development alone does not make the enterprise agile. An agile business must be able to make rapid changes that affect people, processes, data, technology, and rules to support threats and opportunities in the market. The Lean Business Agility Framework™ is here to guide you through choosing the methods that will enable change and achieve business agility in your organization. There are many great existing frameworks and methodologies for implementing agile best practices. However, the Lean Business Agility Framework combines all best practices into one comprehensive guide. The Lean Business Agility Framework was developed by Enfocus Solutions to help organizations visualize what is needed to transform to an agile enterprise. The framework incorporates current trends and integrates various methods from sources such as the Scaled Agile Framework® (SAFe), ITIL®, Lean Thinking, and Lean Startup® into a cohesive approach for moving to business agility. The framework is intended to serve only as a guide and requires an organization to selectively choose the methods that best fit their organization...
by Jenny Boronyak | May 2, 2014 | ITIL and Service Design, Uncategorized |
When we attended Knowledge14 in San Francisco earlier this week, one thing we noticed is how amazingly far organizations have gotten in adopting IT Service Management (ITSM). But while it does seem organizations have caught onto the fact that moving towards ITSM provides a lot of value, many have still not yet adopted or placed enough emphasis on the ITIL practices of Service Strategy and Service Design. This is a huge mistake, as ITIL offers valuable guidelines to service providers on the best ways to design and maintain services for the business. Image from ITIL Service Design One of those guidelines is to create a Service Design Package (SDP). It seems that many new service providers either neglect the SDP or create one that’s lacking in all the necessary elements. However, creating an SDP ensures your services are designed well, and according to the authors of ITIL Service Design “the better and more careful the design, the better the solution taken into live operation,” so creating a SDP is not a step you want to skip The Service Design Package (SDP) follows a service through its lifecycle from initial proposal to retirement. It contains all the information required to manage an IT service. The SDP specifies the requirements from the viewpoint of the client (not IT) and defines how these are actually fulfilled from a technical and organizational point of view. When created properly, SDPs bring a lot of value to the business. A SDP… Improves the quality of services Improves decision-making Makes implementation of new or changed services easier Improves alignment of services to the business Makes service...
